Welfare Rights Adviser - Constituency Caseworker

Job Description

The post holder will provide welfare and general advice in order to help and support to constituents living in Edinburgh South West on a wide range of issues, particularly social security. Applicants should have experience of providing welfare advice to clients and have a general knowledge of Scottish Politics, and the difference between devolved and reserved matters.

Personal attributes

Applicants should have excellent interpersonal skills and the ability to adapt their style to suit their audience. The successful candidate will be enthusiastic, responsible and able to work under their own direction and as part of a small team.

Working pattern

Office-based 139 Dundee Street, Edinburgh. Hours of work: 5 days per week, 9am – 5pm with occasional weekend working on rotation. A flexible working pattern will be considered. Limited travel within Edinburgh, possible overnight travel to London on occasion.

Salary

£24,000 p.a.

Key responsibilities

  • In conjunction with the senior case worker, manage and progress a portfolio of casework appropriately
  • Respond to routine correspondence and enquiries from constituents
  • Gather relevant information to resolve or progress cases
  • Liaise with members of the public face-to-face and by telephone
  • Liaise with Government agencies, the voluntary sector and others to resolve constituency matters
  • Ensure all cases are logged; monitor progress and ensure all identified actions are taken
  • Ensure records are kept and information managed confidentially and in line with the Data Protection Act
  • Attend surgeries and meetings as appropriate
  • Research local, regional or national issues to support Ms Cherry’s work

How to apply

To apply please download and read the person specification first and complete an application form.

Person Specification

Application Form

Completed applications should be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it. before 9am on Monday 25 October. Applications received after this time will not be considered. CVs cannot be accepted.

Joanna Cherry QC MP

Contact

    • Joanna Cherry 139 Dundee Street, EH11 1BP
    • This email address is being protected from spambots. You need JavaScript enabled to view it.

Visit

    • 139 Dundee Street, Edinburgh, EH11 1BP
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